AN elderly person's care home in Wilmslow has been given a 'good' rating by Care Quality Commission inspectors

The unannounced inspection took place last month at The Hawthorns, Hawthorn Street, which provides accommodation and personal care for up to 39 older people.

On the day of the inspection, there were 34 residents living at the home. The registered manager of the service had resigned from their post a week earlier but the owner's Croftwood Care, was actively recruiting for a new registered manager.

The CQC said it found that staff recognised any signs of abuse and knew how to report it, they also made certain that risk assessments were in place without taking away people's right to make decisions.

There were sufficient staff on duty and residents said they helped them when they needed assistance.

Regular reviews of people's care and deployment of staff meant staffing levels reflected the needs of people who lived in the home.

Residents' medicines were administered and managed in a safe way. Staff had the knowledge and skills to support people in the right way which was in line with best practice.

People received care and support in response to their needs and preferences. Staff provided care with residents consent and agreement and supported them to eat a healthy balanced diet with enough fluids to keep them healthy.

People had access to healthcare professionals, such as their doctor when they required them and were involved in planning their care.

People's views and decisions about their care were listened to and acted upon and were treated with dignity and privacy respected. Staff also encouraged the residents to follow their hobbies and interests.

Inspectors said people knew how to complain and felt comfortable to do this should they feel they needed to. We looked at the providers complaints over the last 12 months and found that one complaint had been received which had been responded to with satisfactory outcomes for the person who had raised the complaint.

In feedback to inspector both residents and staff felt the interim deputy manager demonstrated clear leadership and support.

The inspector added: "We found that the checks the provider completed focused upon the experiences people received.

"Where areas for improvement were identified, systems were in place to ensure that lessons were learnt and used to improve the care and support provided."

The Hawthorn's was given the rating' for its safety, effectiveness, caring, responsiveness and being well led.