A WILMSLOW home care service has received a positive report from the Care Quality Commission (CQC).

Caremark (Cheshire North East), has been rated ‘good’ by the commission, following a four-day inspection in April which checked whether the service is safe, effective, caring, responsive, and well led.

The care agency, based in Handforth, provides personal care and support for older people, people with a physical or learning disability, people living with dementia, children, and end of life care.

The inspector found that staff were aware of their responsibilities to protect individuals from the risk of abuse and were able to provide an effective service.

“People using the service and their relatives told us that they felt safe and secure when staff visited them in their own home,” the report said.

“Staff had been inducted and trained to provide effective care and support. Daily records were kept that monitored any changes to people's health and wellbeing.”

Staff were praised for their caring approach, with the inspector reporting that positive relationships had developed between clients and staff, and that service users were treated with dignity and respect.

“People told us that staff were 'fabulous people, angels, kind, caring, really nice, like my family, hardworking, nothing is too much trouble for them, excellent’,” said the report.

The service was also described as responsive and the inspector said personalised care records provided a good level of detail around service users’ needs.

The report highlighted the fact that a manager had been inducted and supported to ensure the service was led well.

“We saw that the managing director, manager and deputy manager were involved in the day to day running of the business and pride themselves on a friendly family feel,” it said.

The report also noted that a breach in regulations picked up in an earlier inspection in June 2017 had now been addressed and was no longer an issue.